All purchases are delicately hand wrapped in acid-free tissue paper and secured in a Glamorous Hats branded hat box. Orders are sent via Royal Mail or alternative secure courier services for deliveries in UK, Europe and the Rest of the World. When your parcel is delivered, you will be asked to sign for it as proof of receipt. If you are not there, a card will be left with details where to collect or re-arrange delivery.
Mainland: 2 to 3 working days
EU and UK Islands: 5 days
Rest of the World: 10 days
UK: UK shipping is £10 Royal Mail Special delivery service .
Europe: £15 Royal Mail Special Delivery or alternative secure courier
Rest of the World: £15 secure courier service
You can return or exchange ready-to-wear hats/headpieces bought from us within 14 days from when you receive them. Bespoke pieces are excluded from this with no exception.
If for any reason the product you purchased does not meet your expectations, we are happy to offer an exchange or refund where possible. The intention to return must be emailed to firstname.lastname@example.org within 7 days of receiving the hat and items need to be returned to GlamorousHats within 14 days and meet the requirements below. We regret that we are unable to offer refunds on products that have been made to order or customized. This policy does not affect your statutory rights.
– All returns must be in perfect condition and complete with their original tags still attached.
– To be eligible for a return, your item must be unworn, unmarked or undamaged and in the same condition that you received it. No marks of make-up or signs of wear must be visible on the inside and outside. No cigarette smell or pet hairs must be on it. It must also be in the original packaging.
– A refund will be issued to the original payment method used for the purchase within 3 days of receipt of the return. This refund will include the full value of the items returned, including UK taxes, but excluding shipping costs and any taxes or import duties incurred.
– If you are shipping an item over £50 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
– If you wish to have an exchange or report a faulty item or have any other questions please contact email@example.com or call +44 (0) 7775 635714
To return your product, please mail it to:
Glamorous Hats, Hackney Downs Studios, 17 Amhurst Terrace, Heartspace 12, London, E8 2BT, United Kingdom